
I work in the Toronto Public Library system - whose circulation is second in the world (according to 2006 statistics), behind Japan I believe.
Circulation is largely important in the public library system; it is linked to everything from - among others - demographics, book collection/selection (for example, which languages are more prevalent), and finally, the amount of staff allotted per branch (both permanent and part-time). But I wonder - besides books, what else makes a library a library?
I consider the TPL system to be a dinosaur - an immovable feat in a fast-paced technologically advanced world. Mainly, I base this on the fact that there is a huge emphasis on the customer service aspect of books; display the books prominently so library patrons will take them out. Be polite and considerate to the patron, so that he or she will return again. And lastly, collect and check-in books in a timely manner to ensure that it goes out to the next eager patron. But really, is that all a library is? An institution that collects and lends books?
I believe that libraries are a means of accumulating and sharing information, be it through the written word, or other means of communication. There is a library in Denmark that is challenging the norm with innovative technologies and forward thinkers. Wouldn't it be cool if this was the norm in Toronto?? I've attached the link below to a video of the library: